Delivery Information

Shipping is usually by two day courier service for parts held in stock. All packages will need a signature on receipt. Our couriers are instructed not to accept alternative instructions unless they are authorised through MJP.

Some items will not be available from immediate stock and may take between one and three weeks to arrive. We will contact you by e-mail if there is a major delay in supply. As an indication, items are marked in the upper part of the description:

In stock - will be shipped next working day.

Pre-order UK - shipped within one week unless item goes back order Japan which takes three weeks. We will notify you if this happens. Our bespoke springs take three weeks to manufacture.

Pre-order fibreglass - these items are made to order and take one to three weeks.

Pre-order USA - item will be consolidated on our next USA import shipment. If you hit it wrong, this could be up to eight weeks. We will keep you informed of any additional delay and you will always have the option to cancel up to the point when the shipment leaves the USA.

Small items may be sent by Royal Mail post or parcel services. The reduced cost of these services (where applicable) will be reflected in your final invoice even though a greater amount may have been shown on screen.

If an item ordered through this site is deemed "undeliverable" (usually two attempts and no response to cards left) and the item is returned to us, the customer will still be responsible for both forward and return courier charges.

Returns are only accepted by prior agreement and will be subject to a 15% re-stocking and handling charge unless returned under a warranty or defective goods procedure.

MJP will not be liable for any courier or postage costs incurred by the customer and will not be held liable to refund the outbound courier costs. Warranty claims will be handled only by prior agreement. See Returns section on this web site.

Liability for warranty will be passed back to the original equipment manufacturer and credit will be at the discretion of MJP.

All warranty claims will be under the terms of the original equipment manufacturer. Warranty credits may reflect the period of "good use" that a component may have had.

Any products designed for off-road use, racing or performance enhancement carry no warranty, either expressed or implied, as we have no control over how they are used. Electrical components carry a limited warranty only.

Claims for damage during transit must be noted with the driver on receipt and formally processed by the customer and MJP within three days of receipt.

Save all packaging relevant to the claim. Courier damage claims will be processed via the courier's insurance and their decision on compensation will be final.

Powered By OpenCart
MJP Eastern Auto © 2017